Terms & Conditions
TERMS AND CONDITIONS OF FIX MY RIDE AUTO REPAIRS WORKSHOP
1.1 “The Company” refers to FIX MY RIDE AUTO REPAIRS WORKSHOP
1.2 “The Buyer” refers to the customer, person, partnership, Limited Company, or other legal entity, who agrees to services being provided by the Company.
1.3 “The Conditions” refers to the terms and conditions of the Company’s operations, set out in this document and any special terms and conditions agreed in writing by a Director, Company Secretary, or other member of this company’s management team, acting for and on behalf of the Company.
2.1 These Conditions shall apply to all contracts for any parts or service provided by the Company to the Buyer, to the exclusion of all other terms and conditions, including any terms and conditions the Buyer may purport to apply under any purchase order, confirmation of order, or similar document.
2.2 Agreement of any work to be carried out by the Company shall be deemed conclusive evidence of the Buyer’s acceptance of these Conditions.
3- The Price and Payment
3.1 The price of the service provided shall be the price agreed between the Company and the Buyer, at the time the Buyer agrees to work being carried out. This price may vary, dependent upon any change in parts prices, or change in specialist charges, which may come into effect at the time the work is completed and which is beyond the control of the Company. The price of the work carried out is exclusive of VAT. Where applicable, VAT shall be due at the rate ruling on the date that the VAT invoice is drawn.
3.2 Payment of the price and VAT shall be due at point of collection/delivery of vehicle following completion of repairs, unless otherwise agreed, in writing, with the Company. Payment in this instance is generally agreed to be 30 days from date of invoice.
4- Orders / Estimates / Quotations
4.1 Estimates are valid for the date given. If instructions are not received from a customer (in response to an estimate rendered) within 24 hours, the Company may invoice for reasonable storage charges (not less than AED 50 per day) from the date that the vehicle was received until its collection. (Note: the company does not, as a general rule make any such charge for garaging pending instructions, if the repairs are ultimately carried out by the Company and duly paid for).
4.2 All estimates by the Company are subject to change caused by variations to the Company of labour, material and spare parts at the date of estimate. In the event of any variation occurring before or after acceptance of the estimate the Company may if it thinks fit require the Customer to pay on completion of the work any increase due to such variation.
4.3 If no estimate is provided or if part only of the work covered by the estimate is carried out the Company shall be entitled to charge a reasonable and proper price for the work done (Minimum AED 350 – including any stripping down leading to determination as to the practicability or otherwise of any work and reassembly) and for materials and spare parts supplied.
4.4 The company may refuse to carry out all, or part of any work for any reason whether or not an estimate has been provided.
Variations to the estimate, the scope of the repair or work, the prices chargeable shall be subject to all these terms and conditions, and so that any such variation shall not be deemed to constitute or create a new or separate contract.
4.5. Orders received, for Goods and/or Services, from any driver employed by the Customer or by any person who is reasonably believed to be acting as the Customer’s agent or by the order of any person to whom the Company is entitled to make delivery of the vehicle shall be binding upon the Customer.
4.6 The Company may demand a deposit before commencing any work. The customer shall co-operate with the Company in all matters relating to the Services.
4.7 Our initial diagnostic / Estimate is based on physical checkup and computerized diagnostics is not a final Estimate. It may be changed / revised if we find any faulty / damaged parts which are not visible and/or not diagnosed by computer.
4.8 We do not expect or receive spare parts from customer. Customer is not allowed to bring any spare parts required for repair work.
4-9 Check your vehicle for any valuables before handing over to our staff. We do not take responsibility for loss/damage of any personal belongings in the vehicle.
5- Delivery / Completion
Every effort will be made to provide the Goods and/or Services by the estimated time, but the Company shall not be liable for any delay in completing the Goods and/or Services. Time shall not be of the essence in respect of this clause. Risk passes on delivery or where relevant on collection. The Company will not be held liable for any delay caused by outside influences i.e. goods not delivered in time, sent incorrectly or sub-contractor work.
6.1 Payment for all Goods and/or Services, repairs and/or spare parts supplied is due on completion of work. The goods and/or Services, repair is completed for the purpose of these terms and conditions when notice has been given that the vehicle is ready for collection. All Goods and/or Services shall remain the absolute and unencumbered property of the Company until such time as the Company has received cleared payment in full from the Customer in respect of such Goods and/or Services. Cheques will be accepted on production of a cheque guarantee card.
6.2 The Company shall have a general lien on all of the Customer’s vehicles and all of their contents for all monies owing to the Company by the Customer on any account whatsoever. The Company shall be entitled to reasonable storage charges (AED 50 per day) during any period in which the vehicle is retained by virtue of the lien.
6.3. If the Customer’s indebtedness to the Company is not satisfied within 28 days from the date of the first invoice to the Customer, the Company may without notice sell any vehicle owned by the Customer and/or the contents thereof by public auction or private treaty. The net proceeds of the sale shall be applied towards the satisfying monies due from the Customer to the Company, and any balance shall be paid by the Company to the Customer on demand.
7- Credit Terms
Where Credit Terms have been extended to the Buyer by the Company, the Company reserves the right to refuse to provide any of its garage services or parts ordered by the Buyer, where to do so would mean the Buyer exceeding the Credit Limit extended to the Buyer.
8- Remedies for late Payment
8.1 Interest on commercial debt shall accrue from the date of the invoice, unless a written agreement is in place between the Company and Buyer giving an agreed payment period of 28 days. Interest will accrue from day to day, until the date of payment, at the statutory rate 10% monthly. This figure may change from time to time, dependent upon the interest figures in force by State Bank at the time payment of invoice is due. Interest will accrue until settlement is reached or until any Court Judgment is made.
8.2 In the event that any invoice is not paid on, or before, its due date, then all sums due and owing to the Company from the Buyer shall become immediately payable and subject to clause 5.1 above.
8.3 The Company shall be entitled to recover from the Buyer all administrative, collection and legal costs incurred by it in recovering overdue amounts and all sums that become immediately payable under. clause 5.2 above.
8.4 Without prejudice to any of the Company’s other rights, the Company may, in the event that any sum is not paid, on or before its due date, suspend the service it provides to the Buyer. Any parts, or equipment, provided to the Buyer by the Company remain the property of the Company until all amounts owed are paid.
9- Title and Risk
Any work carried out by the Company at the request of the Buyer, will be at the Buyer’s risk from the point of completion of work, to the Buyer’s satisfaction in spite of delivery. Title of any parts fitted shall not pass from the Company to Buyer until all relevant and outstanding invoices and VAT have been paid in full and at such a time that no other sums whatsoever are due from the Buyer to the Company.
10- Discounts and Promotions
10.1 Offer limited to one per customer and account and can not be combined with other offers.
10.2 Company reserves the right to modify or withdraw the offer at any time and without notice
10.3 20% APP Discount Offer
10.3.1 20% Discount is applicable if customer book and pay using our Mobile App.
10.3.2 This discount is valid for our Labour/ Service charges only. Any spare parts / material used in the repair is not covered in this offer.
10.4 Offer is non-transferable, may not be resold and may not be redeemed for cash.
10.5 If any of the products related to an offer are returned, your refund will equal the amount you paid for the product or content, subject to applicable refund policies.
10.6 If you violate any of the offer terms, the offer will be invalid.
10.7 Loyalty Card
10.7.1 Buy / Pay for 4 Oil change service and get 5th Oil Change Free.
10.7.2 Loyalty card is non-transferable. It can be redeemed only for the same vehicle.
10.7.3 Loyalty Card can not be redeemed for cash.
10.7.4 Refer 4 Friends / Family Members. You get Free Oil Change when all of your 4 referred friends/Family members buy/pay for oil change service. In Addition, Each time all of your 4 referred customers buy/pay for oil change service, you get Free oil Change.
11- Disputes procedure and Jurisdiction
Any and all contracts entered into between the Company and the Buyer shall be governed by the laws of United Arab Emirates and all disputes arising out of any contract between the Company and the Buyer shall be subject to the exclusive jurisdiction of the courts of UAE. In the event that the Buyer is dissatisfied with any repair or service carried out by the Company, the Buyer should first make contact with the Company in order to try and resolve the matter. The Company has a complaints procedure in place.-It also complies with the Data Protection Act.
12- Work Authorisation
Any additional work will need to be authorised by the customer due to fact the vehicle being on site and the customer not, we will accept authorization over the telephone.
13- Spare Parts
13.1 All parts removed by the Company in the course of the repair shall be deemed to be owned by the Company and they shall become the Company’s absolute property. Any parts (defected / damaged) removed from customer’s car will not be returned / given back to customer.
13.2 Customers are not allowed to bring spare parts. We will decline to carry out repair on car if customer does not agree to this.
- 14- Limited Warranty
This Limited Warranty is provided by Fix My Ride, Inc. (“Fix My Ride”). Fix My Ride warrants any maintenance and repair services purchased through Fix My Ride (the “Services”) will be free from parts defects supplied by Fix My Ride and in the work performed by Technicians subject to the conditions noted herein.
THE LIMITED WARRANTY DOES NOT COVER INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, EXCEPT WHERE SUCH EXCLUSION IS PROHIBITED BY LAW.
Coverage. This Limited Warranty extends to the original purchaser of the Services and is transferable to subsequent vehicle owners upon proof of ownership within the warranty period.
Warranty period. This Limited Warranty lasts for 12 months or 10,000 kilometers from the date of Services, whichever comes first (the “Warranty Period”). If a part has a separate warranty that is longer than the Warranty Period, that longer warranty will apply to the specific part and this Limited Warranty shall apply to work performed by the Technician. Any remedial work performed under this Limited Warranty shall not restart the Warranty Period.
This Limited Warranty:
Shall not apply to car battery replacement, oil changes, brakes, wipers and all fluids.
Shall not apply to any work not paid for, scheduled or processed through Fix My Ride, including but not limited to, (i) any work performed by a Fix My Ride Technician but was not scheduled and processed through Fix My Ride, (ii) any work performed by any individual not associated with Fix My Ride including yourself;
Shall not apply if any attempt has been made to fix the problem or touching the work performed by Fix My Ride;
Shall not apply to any diagnostic or inspection service;
Shall not apply to any pre-existing condition that was not disclosed to Fix My Ride prior to starting the Services that is discovered during or after the Services are performed;
Shall not apply to any consequential effects of the Services performed, unrelated to any of the parts replaced being defective or any of the repair work performed incorrectly.
THIS WARRANTYIS VOIDED IF CUSTOMER DOES NOT BRING CAR FOR REGULAR / MINOR / MAJOR SERVICE TO OUR COMPANY
To submit a warranty claim under this Limited Warranty, please email us at warranty@FixMyRidedubai.com. The following steps must be followed for claims:
A Fix My Ride technician must inspect the vehicle after receipt of a warranty request to verify the specified issue(s) are eligible for warranty coverage. 1 hour of labor will be charged if a service call is made under this Limited Warranty for an alleged defect determined not to be the result of a defect in materials or workmanship. Customers must pay for any non-warranty service ordered at the same time as any warranty service.
Fix My Ride will verify the mileage from the initial visit and the current mileage. Fix My Ride will also verify the Service date for the initial repair.
The vehicle must be located within our service areas. Fix My Ride will not pay for third party inspection of the vehicle.
All other possible warranty scenarios not mentioned above should be reviewed with customer support.
If Fix My Ride determines there is a defect in materials or workmanship of the Services and we elect to perform remedial service work and/or replace defective part(s) installed (instead of providing a refund), we will create a new appointment to perform such work and/or replace such part(s) at no cost to you. If a refund is to be issued due to defective materials, return of the defective part(s) may be required prior to refund. Fix My Ride is not responsible for any expenses incurred by you for return of the defective part(s). We neither assume nor authorize anyone to assume for us any other obligation or liability in connection with the Services.
Limited Warranty is Void.
If any parts not ordered through Fix My Ride are installed by the Technician.
Any Service request deviates from a manufacturer’s recommendation.
After receiving the Service, you take the vehicle to a person outside of the Fix My Ride platform for repair, without first giving Fix My Ride the opportunity to inspect and remedy the issue. Fix My Ride will not pay for third party inspection of the vehicle.
If the repaired vehicle is damaged by abnormal use, misuse, neglect, accident or modification.
*FIX MY RIDE RETAINS IN ITS SOLE DISCRETION THE FINAL AUTHORITY ON WHETHER THIS LIMITED WARRANTY APPLIES OR IS VOID.
FIX MY RIDE MAKES NO OTHER EXPRESS WARRANTY ON THIS PRODUCT.
THE DURATION OF ANY IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY, IS LIMITED TO THE DURATION OF THE EXPRESS WARRANTY HEREIN CONTAINED, FIX MY RIDE HEREBY EXCLUDES INCIDENTAL AND CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF TIME, INCONVENIENCE, OR LOSS OF USE OF THE VEHICLE FOR ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY INCLUDING THE IMPLIED WARRANTY OF MERCHANTABILITY APPLICABLE TO THIS PRODUCT. Some states do not allow limitations on how long an Implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
The only warranties applying to this part(s) are those which may be offered by the manufacturer. Fix My Ride hereby expressly disclaims all warranties, either express or implied, including any Implied warranties of merchantability or fitness for a particular purpose, and neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of this part(s) and/or service. Customer shall not be entitled to recover from the damages to property, damages for loss of use, loss of time, loss of profits, or income, or any other incidental damages.
15- Damage Liability/Damage to vehicle
The Customer is responsible for checking their vehicle for any damage before it leaves the Company premises. Once the vehicle leaves the Company premises on completion of work, there will be no liability by the Company.
16- Courtesy Vehicle
16.1 The Company does not guarantee a courtesy car being available. The courtesy vehicle may only be used by drivers over the age of 25, and any damage to the courtesy vehicle will be need to covered by the driver personally or by insurance (if it’s not customer’s fault at the time of accident/damage).
16.2 Copy of the driver’s vehicle license document must be provided prior taking courtesy vehicle from the Company’s premises. It is the responsibility of the customer to inspect the courtesy vehicle for damages and fuel level and noted on the loan vehicle document prior to leaving the Company’s premises. The courtesy vehicle will be inspected by a member of the Company on its return to the Company’s premises. Fuel should be refilled to the same level when returned the courtesy vehicle.
16.2 Courtesy Vehicle should be returned once customer’s car is repaired and ready for delivery. We will inform customer upon completion of repair work. If customer fails to return courtesy car on time there will be service/ retention charges applicable not less than AED 200 per day.
The Company is covered for environment waste transfers and also a license for disposal of hazardous waste and is available for inspection upon request.
18- Vehicle Storage
The Company will invoice AED50.00 + VAT per day for the storage of any vehicle not collected within an agreed collection time following completion of agreed work.
19- Payment for Special Order Parts
Payment for parts which are a special order for the Customer must be paid for prior to work being carried out if the Customer vehicle is not on site.
FIX MY RIDE AUTO REPAIRS WORKSHOP
For Premium & Luxury Cars
Al Quoz Industrial Area 2, Dubai UAE